1. Who We Are

For the purposes of data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is:

LUX Technical Limited
Units 5-6 Chater Court
Northfields Industrial Estate
Halifax Drive, Market Deeping
Peterborough, PE6 8AH

Email: mailbox@luxtechnical.co.uk

If you have any questions about this Privacy Policy or how we use your data, please contact us using the details above.

2. Information We Collect

We only collect personal information that you voluntarily provide when submitting information through our website forms.

This may include:

• Name
• Email address
• Telephone number (if provided)
• Company name (if provided)
• The content of your message or enquiry

We do not use tracking cookies or collect sensitive personal data through our website.

3. How We Use Your Information

We use the information you provide for the following purposes:

• To respond to enquiries submitted through our website forms
• To communicate with you regarding your enquiry
• To provide information about our services where requested
• To maintain internal records of communications

We do not use your information for automated decision-making or profiling.

4. Legal Basis for Processing

Under UK GDPR, the lawful basis we rely on for processing your information is:

Legitimate Interests — processing your information in order to respond to enquiries and provide requested information.

Where appropriate, processing may also be necessary for steps prior to entering into a contract.

5. How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect personal data from unauthorised access, alteration, disclosure, or destruction.

Information submitted via website forms may be stored in:

• Secure email systems
• Internal business systems used to manage enquiries

We retain personal data only for as long as necessary to respond to enquiries or fulfil legitimate business purposes.

6. Sharing Your Information

We do not sell, rent, or trade personal information with third parties.

Your information may only be shared where necessary with trusted service providers that support our business operations (such as email hosting providers), and only where appropriate data protection safeguards are in place.

7. International Transfers

Where our service providers process data outside the United Kingdom, appropriate safeguards will be in place to ensure your personal data remains protected in accordance with UK GDPR.

8. Your Data Protection Rights

Under UK data protection law, you have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request erasure of your personal data
• Request restriction of processing
• Object to processing in certain circumstances
• Request transfer of your personal data (data portability)

To exercise any of these rights, please contact us at [contact email].

9. Complaints

If you have concerns about how your data is handled, you have the right to lodge a complaint with the UK supervisory authority:
Information Commissioner’s Office (ICO)
Website: https://ico.org.uk

We would appreciate the opportunity to address your concerns before you contact the ICO.

10. Cookies

This website does not use tracking cookies, analytics cookies, or advertising cookies.

If this changes in the future, this Privacy Policy will be updated accordingly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices.

Any updates will be published on this page.