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Live Event Support
Remote & Ongoing Support
Confidence in every connection.
Our Technical Support discipline is the invisible backbone of a flawless event. Whether you’re planning a live show, exhibition, or hybrid broadcast, our team ensures every cable, cue, and contingency is accounted for. Support isn’t just about fixing problems – it’s about preventing them, and responding fast when the unexpected happens.
We divide our support services into two powerful areas: Live Event Support, and Ongoing & Remote Support – each tailored to make sure your event tech performs perfectly, every time.
Precision where it matters most.
When the doors open and the lights go up, every second counts. Our Live Event Support ensures your show runs smoothly, confidently, and without compromise.
From first arrival to final de-rig, our experienced crews handle the technical heavy lifting – managing systems, responding in real time, and keeping everything tightly on track. Whether it’s precise cue execution, live troubleshooting, or adjusting to last-minute changes, we stay focused, responsive, and calm under pressure. Because in the moments that matter, it’s not just about having a plan – it’s about having a team who can deliver it.
Understanding:
We group our capabilities into two complementary categories: Services and Disciplines.
Disciplines are the specialist skills and technical capabilities we apply throughout the project lifecycle.
Our highly skilled engineers, operators, and show technicians handle all aspects of on-site delivery – from load-in and rigging to cue execution and pack-down.
Their expertise means fewer delays, faster troubleshooting, and seamless integration with the wider show team.
During the live period, we continuously monitor system performance – tracking power, data, and signal integrity in real-time.
This ensures any issues are identified and resolved before they become show-stopping problems, giving peace of mind at every stage.
We remain agile and available throughout the event – offering backstage standby, overnight checks, and on-the-fly adjustments as needed.
From changing cue orders to resolving technical faults, we’re right there with you to adapt under pressure.
Our senior techs and show callers bring structure, authority, and clear decision-making to the event floor.
With strong communication skills and a calm approach, they keep cross-functional teams aligned and ensure the show runs with professionalism and precision.
Always connected.
Always ready.
Our job doesn’t end when the show wraps. Whether your project is on the road, running long-term, or gearing up for its next iteration, our support continues – wherever you are.
From real-time remote troubleshooting to proactive maintenance scheduling, we’re here to ensure your systems stay reliable and your team stays confident. With tailored documentation, training, and post-show reviews, we help you keep improving, stay self-sufficient, and deliver with consistency – time after time.
For smaller teams or remote sites, our virtual support means you’re never left in the dark. We offer step-by-step setup guidance, system checks, and fast diagnosis of technical issues – all delivered by experienced technicians, just a phone call or video chat away.
Once the dust has settled, we provide a clear and honest debrief – sharing insights into what worked, what didn’t, and how the process can be improved next time.
These reviews support your team’s growth and ensure each event benefits from the one before it.
For long-running installations or frequently reused systems, we plan routine servicing to keep everything running at peak performance.
From firmware updates to cable checks, our maintenance schedules help extend lifespan and avoid costly breakdowns.
We equip your in-house crew with clear, easy-to-follow manuals, video guides, and on-site walkthroughs.
Whether it’s a one-off setup or part of a touring series, we give your team the confidence and knowledge to operate systems safely and independently.
Good to Know:
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You focus on the show.
We’ll handle the systems.
We bring a calm, focused presence to the pressure of live events. With LUX, you gain more than support — you gain a partner who understands that excellence in performance begins with excellence behind the scenes.
Disciplines
Disciplines are the specialist skills and technical capabilities we apply throughout the project lifecycle to ensure solutions are dependable, production-ready and creatively on point.
